Organized as a horizontal line on the computer screen and events appearing on that time line with date/time (more you zoom in the line, more deeper you go as from years to months to days, so on). What if I be able to find the life time happenings of a person aligned on the timeline. A horizontal line on the computer screen explaining everything.

Why is it needed
Since that will bring the whole paradigm of one’s life in a single liner :)

Where is the money
That is my initial question. Where is the money?

Emerging (competing) social SFM/CRM packages fall short by neglecting voice channels, for which there are decades of established processes and procedures, including metrics and reporting. But the social media industry appears unfamiliar with voice and blended voice/non-voice work.

Why is it needed:

Within four or five years, all businesses will be engaged in social media and will be using social media for marketing and customer relationship management (CRM). Social marketing and social CRM will extend across multiple contact channels — often for the same help ticket.

No CRM platform exists today that can properly manage CRM and sales force management (SFM) across multiple social media platforms and communication types. Management would include tracking, interaction monitoring, task-prompting and metrics collection. It would also archive interactions and assign marketing and CRM responsibilities.

Where is the money:

The platform could be marketed on a subscription model similar to RightNow for CRM and SalesForce.com for SFM.

With a technology platform in place, the developer would be in a position to offer services such as outsourced CRM/SFM.

Customer service is a multi-billion dollar industry. A company that develops a strong technology platform ahead of its competitors should be able to grow quickly and establish unique competitive advantages. I hope that I can help.